MSPFlux AI automates ticket triage, SLA monitoring, and client communication for Managed Service Providers and IT service companies. AI agents classify incoming tickets, track service level compliance, and keep clients informed — replacing complex PSA platforms with intelligent automation.
Under the hood, MSPFlux deploys purpose-built AI agents that each handle a specific function: Router the Ticket Triage Agent (ticket triager), Guardian the SLA Monitor (sla monitor), Relay the Client Communicator (client communicator). Each agent operates autonomously within defined boundaries, escalating to human staff when situations require professional judgment.
Compliance is built in from the ground up, with rules enforced for client-confidentiality, internal-security-policy, sla-integrity. Integrates with ConnectWise Manage, Datto Autotask, NinjaRMM, HaloPSA, Microsoft 365, Stripe. Communicates via email, sms, chat.
MSPs, IT service companies, break-fix shops, NOC teams
Incoming tickets auto-categorized by priority, client SLA tier, and issue type. Routed to the right tech instantly.
Real-time SLA tracking across all clients. Escalation alerts before breaches happen.
Coordinate patch deployment windows, track compliance status, and notify clients of maintenance schedules.
New client network discovery, documentation creation, and system baseline — automated from day one.
Track contract, license, and warranty renewals. Alerts at 90, 60, and 30 days.
Auto-generate quarterly business review reports with uptime stats, ticket trends, and recommendations.
14-day free trial
14-day free trial
14-day free trial